New Delhi, India — April 2, 2026
In a major digital push to improve taxpayer services, the Income Tax Department has launched a new user-friendly website powered by an AI-based assistant named Kar Saathi.
The initiative aims to simplify tax compliance, enhance transparency, and provide instant support to taxpayers across India.
AI Assistant ‘Kar Saathi’ to Offer 24/7 Support
The highlight of the new portal is its AI-powered chatbot Kar Saathi, designed to assist users with tax-related queries in both Hindi and English, round the clock.
Taxpayers can now get instant answers related to income tax returns (ITR), compliance rules, and other services without delays.
According to Central Board of Direct Taxes Chairman Ravi Agrawal, the chatbot will provide 24/7 assistance, making tax processes more accessible and efficient.
New Website Designed for Ease of Use
The revamped portal has been built with a strong focus on user experience and accessibility.
Key features include:
- Multi-device access: Compatible with desktop, mobile, and tablets
- Unified navigation tabs: Easy access to sections like tax laws, services, and e-services
- Smart interface: Simplified layout for faster information discovery
This ensures users can find everything they need without navigating multiple pages.
Built-In Guidance Tools for Taxpayers
The portal also integrates several guidance tools to help users better understand tax rules and processes:
- Frequently Asked Questions (FAQs)
- International taxation details
- Tax calendar
- Circulars and notifications
- Income tax provisions
These tools are designed to reduce confusion and improve compliance among taxpayers.
A Step Toward Digital Tax Transformation
The launch of the new portal reflects the government’s broader push toward digitization and taxpayer-centric services.
With AI-driven assistance and improved navigation, the platform is expected to significantly reduce complexities in tax filing and enhance user satisfaction.
Key Takeaways
- AI Integration: ‘Kar Saathi’ offers 24/7 tax assistance
- User-Friendly Portal: Simplified design with smart navigation
- Bilingual Support: Available in Hindi and English
- Comprehensive Tools: FAQs, tax calendar, and legal guidance included
- Digital Push: خطوة toward easier and transparent tax compliance
