New India-Based Technology Center to Drive Fintech Innovation
NOIDA, India, March 24, 2025 – HCLTech and Western Union have announced a strategic partnership to accelerate innovation in financial services by transitioning to an AI-powered platform operating model. This collaboration will enhance agility, scalability, and digital transformation in global financial operations.
Key Highlights of the Partnership
1. AI-Driven Platform Transformation
Western Union will integrate HCLTech’s AI solutions, FENIXAI and AI Force, to enable a platform-centric business model. This shift will enhance operational efficiency, real-time analytics, and customer experience. Read more on HCLTech’s AI solutions.
2. Digital and Cloud-Based Modernization
HCLTech will support Western Union in leveraging cloud computing, AI, and digital solutions to optimize its financial services. This transformation will enable seamless transactions, fraud prevention, and faster money transfers. Learn more about Western Union’s digital innovation.
3. Advanced Digital Engineering for Innovation
Western Union will utilize HCLTech’s expertise in full-stack observability, automation, and AI-driven analytics to enhance operational efficiency, mitigate risks, and strengthen fintech security. See how AI is transforming financial services.
4. Expansion in India with a Cutting-Edge Technology Center
Western Union, in partnership with HCLTech, will establish a state-of-the-art technology center in Hyderabad, India. This facility will:
- Strengthen global fintech capabilities.
- Foster innovation and AI-driven research.
- Support next-generation talent development in financial technology. Learn more about India’s growing fintech hub.
Executive Insights
Devin McGranahan, President & CEO, Western Union
“Our collaboration with HCLTech is a bold step towards redefining the future of global financial services. Their expertise in AI and digital transformation will help us enhance customer experiences and drive greater financial inclusion.”
C Vijayakumar, CEO & Managing Director, HCLTech
“We are excited to partner with Western Union on this transformative journey. By leveraging AI-led digital solutions, we aim to create a future-ready fintech ecosystem that delivers innovation at scale.”
Strategic Impact of the Partnership
This collaboration between HCLTech and Western Union reinforces their shared commitment to driving AI-led transformation in financial services. The shift to cloud-based, AI-powered solutions will enhance customer engagement, security, and operational efficiency on a global scale.
