The Telecom Regulatory Authority of India (TRAI) has alerted the public about a recent surge in fraudulent pre-recorded calls. These calls falsely claim to be from TRAI, threatening to disconnect your mobile number if you don’t provide personal information. This scam is designed to exploit unsuspecting individuals by creating a sense of urgency and fear.
TRAI’s Official Stance: We Don’t Call You
TRAI has made it clear that it does not contact customers directly regarding mobile number disconnection, whether through calls, messages, or any other form of communication. The regulatory authority has not authorized any third-party agencies to engage with customers on its behalf for such matters. Therefore, any communication claiming to be from TRAI and demanding personal information or threatening disconnection should be viewed as a fraudulent attempt.
Who Handles Mobile Number Disconnections?
If your mobile number is at risk of being disconnected due to billing issues, incomplete Know Your Customer (KYC) documentation, or misuse, this action will be handled by your respective Telecom Service Provider (TSP). TSPs are the only entities authorized to disconnect services and will do so only after appropriate communication through their verified channels. It is important to remember that TRAI does not interfere directly in these processes.
How to Protect Yourself: Stay Vigilant and Verify
To avoid falling victim to these scams, it is crucial to stay vigilant. Never provide personal information in response to unsolicited calls, especially those threatening immediate action. If you receive a suspicious call, the best course of action is to hang up and contact your TSP’s official customer service center for verification. This step ensures that you are interacting with the correct authorities and not fraudsters.
Reporting Suspicious Activity: Utilize the Chakshu Facility
In the fight against cybercrime and financial fraud, citizens are encouraged to report any suspicious communications. The Department of Telecommunications offers the Chakshu facility on the Sanchar Saathi platform to help individuals report and track fraudulent activities. This platform can be accessed at Sanchar Saathi, providing a secure way to document potential threats and prevent further misuse of telecom resources.
In Case of Cybercrime: Know Where to Report
If you fall victim to a cybercrime, immediate action is essential. Victims should report the incident to the designated cybercrime helpline number, 1930, or through the official cybercrime reporting website at Cybercrime. Timely reporting can help authorities take swift action and potentially recover losses or prevent further harm.
Stay Informed and Proactive
Fraudulent calls impersonating TRAI represent a growing threat to the public, but with the right precautions, you can protect yourself. Always verify the source of any suspicious communication, stay informed about the correct procedures for mobile number disconnection, and report fraudulent activities through the appropriate channels. By remaining vigilant and proactive, you can safeguard your personal information and contribute to the larger fight against telecom-related fraud.
