Retail Store Fined ₹35K for Unlawful ₹18 Carry Bag Charge – Consumer Victory

Carry Bag

The District Consumer Forum in Lucknow has taken a bold step in protecting consumer rights by penalizing a private retail store for imposing unjust charges on carry bags. This landmark decision has sparked widespread attention and serves as a reminder to businesses about ethical practices and consumer rights compliance.

Background of the Case: The 18 Rupees Carry Bag Charge

The case originated when a customer, who had visited a prominent retail store in Lucknow for shopping, was charged ₹18 for a carry bag. The customer opposed this charge, arguing that it was both unreasonable and unjustified. Following the incident, the aggrieved customer filed a formal complaint through their legal representative at the District Consumer Forum, contending that the charge violated consumer rights and lacked transparency.

Upon investigation, the forum found that the retail store’s action of charging for the carry bag without prior consent or notice was indeed unlawful. It ruled in favor of the customer and imposed a fine of ₹35,018 on the store—a decisive step toward holding retailers accountable.

Key Ruling: Ethical and Transparent Business Practices Are Mandatory

The forum’s ruling clearly highlighted that forcing customers to pay for carry bags without their explicit approval constitutes a breach of consumer rights. According to the judgment, retailers cannot coerce customers into purchasing additional items, such as carry bags, at the checkout counter. Instead, they are obligated to ensure that the pricing structure, including any such charges, is communicated upfront.

This decision reinforces the importance of adhering to ethical business practices. The penalty imposed on the store includes not only the refund of ₹18 charged to the customer but also a fine of ₹35,000, sending a strong message to businesses across the region.

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